FAQ

About the shop

Q. What are your business days?
Orders are accepted 24 hours a day, all year round.

Q. About the sales location
IRUMDROOM products are only available at the official online store ( https://irumdroom.com/ ).

*If the product will be sold at a physical store, we will notify you on this website.

Q.Please tell me where to contact you.
For inquiries, please contact us here .

*We respond to inquiries in the order they are received, so it may take up to two business days (excluding weekends and holidays) to respond.

About your order

Q.Can I change the size or color after ordering?
Changes can be made prior to shipping preparation.

If you are interested, please contact us as soon as possible using the inquiry form.
Please note that changes cannot be made after preparation for shipping.
Please check the color and size of the product carefully before ordering.


Q.I did not receive an order confirmation email.
If your registered email is a carrier email (softbank, au, docomo), emails from IRUMDROOM may be classified as spam or may be set to refuse reception. If you do not receive the email, please check your spam folder and settings by following the steps below.


Q.Can I cancel my order?
We apologize for the inconvenience, but we cannot accept cancellations after the order is completed.
Please check the color and size of the product carefully before ordering.

About payment

Q.What are the payment methods?
You can use credit card, convenience store payment, PayPay, LINE Pay, Apple Pay, Google Pay, Shop Pay, and PayPal .

Q.What credit cards can I use at IRUMDROOM?
VISA, Master card, and AMEX are accepted.


 Q.Can I change my payment method?
Due to system specifications, it is not possible to change the payment method after the order is confirmed. If you would like to cancel your order and place a new order, please contact us using the contact form. We will check and reply within 2 business days.
Similarly, if you forget to enter a coupon, you will not be able to register or use it after your order is confirmed. If you wish to use this service, please contact us as you will need to cancel your order as described above.

*Depending on the content of your order (sale items that cannot be canceled, etc.), we may not be able to cancel your order. Thank you for your understanding.

About returns and exchanges

 Q.Can I return or exchange the product?
If the product is found to be initially defective or damaged, please contact us within 5 days of receiving the product and we will replace it with a new product.

We will accept returns only if the product is defective or if the product is different from what you ordered and the following conditions are met:

However, we cannot accept returns of products due to customer reasons (wrong size, wrong order, wrong image, wrinkles, etc.).

Please be sure to check the product as soon as you receive it.

[Products eligible for return]

・If you contact us via the inquiry form within 5 days of arrival

・Unused, unwashed

・If there are no odors, dirt, or scratches at the customer's location.

・If the product, including the box and accessories, is the same as when delivered.

If the product is in stock, we will exchange it.
If the item is out of stock, we will issue a refund.

*The listed sizes are basically measured when placed flat, and there may be some errors.
*Overseas products may have looser product standards than Japanese products, and the sewing and construction may be sloppy.
*Depending on the monitor or display environment you are viewing, the color, texture, etc. of the actual product may differ from the actual product.

If you have any concerns, please contact us before purchasing.

*Please note that if you purchase at a discounted price using a coupon, etc., your refund will be at the discounted price applied (including cancellations due to our circumstances).

Regarding delivery

 Q.When will I receive the product? Please tell me about the delivery process.
Items will be delivered within 2 to 4 weeks after payment is confirmed.

1) Once we receive your order, we will send you an "Order Completed Email".

2) After completing the shipping procedure to the shipping company, we will send you a "Product Shipping Notification" email.

*Due to production, the delivery date of the product may be delayed. If there is a significant deviation from the schedule, we will notify the customer as soon as we know.

3) Please wait for arrival.

*If you purchase multiple items, we will ship the items in the order they are ready. *Products marked as "immediate delivery" will be shipped domestically within 1 to 3 days (excluding Saturdays, Sundays, and holidays).

Q.Is there a shipping charge?
Purchases under 8,000 yen: 550 yen nationwide (tax included)
Purchases over 8,000 yen: Free shipping nationwide
It becomes.

*If the amount after applying the coupon is less than 8,000 yen, a shipping fee will be charged.

Q.Can I change the shipping address?

[Changing delivery address before delivery]

Address changes can be made before delivery.
However, if you change your address immediately before the delivery date, a forwarding fee of ¥1,540 (tax included) may be incurred.
Please use the inquiry form for more details.

[Changing delivery address after delivery]

After delivery, if you change the delivery address due to an error in the customer's address input, a forwarding fee of ¥1,540 (tax included) will be charged.
Thank you for your understanding.

Q.What happens if I am unable to receive the product due to long-term absence?
If you are unable to receive the item due to long-term absence, etc., you will receive a refund minus the disposal fee of 1,500 yen (tax included) + round-trip shipping fee of 1,540 yen (tax included).
Please note.

In addition, if we are not contacted by the customer and the customer unilaterally refuses to receive the item, we will charge the product price and shipping costs.


Q.Can it be shipped overseas?
I'm sorry. Domestic delivery only.


Q. How can I check the status of the delivery destination?
By creating an account, you can check the details and status of your order.

https://irumdroom.com/account/register

You can create an account by registering your name, email address, and password from the URL above.

others

Q.Can I change my account information?
You can change your account information.
If you wish to make changes, please contact IRUMDROOM customer support.

Please contact us from here .

Q.Is gift wrapping possible?
We apologize, but gift wrapping is not available.